{"id":93,"date":"2026-03-10T08:48:31","date_gmt":"2026-03-10T08:48:31","guid":{"rendered":"https:\/\/chancellery.utm.my\/qdt\/?page_id=93"},"modified":"2026-04-03T04:16:17","modified_gmt":"2026-04-03T04:16:17","slug":"csq","status":"publish","type":"page","link":"https:\/\/chancellery.utm.my\/qdt\/csq\/","title":{"rendered":"Pusat Kualiti &amp; Transformasi Perkhidmatan"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;About&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#efefef&#8221; custom_padding=&#8221;36px||32px|||&#8221; disabled=&#8221;on&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-13px|auto||auto||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Pusat Kualiti &#038;&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;c33f07d9-41e0-421a-8799-5799df695cce&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; title_text_color=&#8221;#7f1c2f&#8221; title_font_size=&#8221;50px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-2px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;20px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Transformasi Perkhidmatan&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;c33f07d9-41e0-421a-8799-5799df695cce&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;IBM Plex Sans Condensed|700|||||||&#8221; title_text_color=&#8221;#7f1c2f&#8221; title_font_size=&#8221;50px&#8221; title_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;-15px||10px||false|false&#8221; custom_padding=&#8221;0px|||||&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;20px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_text quote_border_color=&#8221;#ededed&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;2c55a9c4-feed-423b-9edb-ae0b5b365cac&#8221; text_font=&#8221;IBM Plex Sans|IBM Plex Sans_weight|||||||&#8221; text_text_color=&#8221;#3c3a47&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.75em&#8221; link_font=&#8221;|IBM Plex Sans_weight|||||||&#8221; link_text_color=&#8221;#912137&#8243; quote_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; quote_text_color=&#8221;#7f1c2f&#8221; header_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_text_color=&#8221;#7f1c2f&#8221; header_font_size=&#8221;72px&#8221; header_line_height=&#8221;1.15em&#8221; header_2_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_2_text_color=&#8221;#7f1c2f&#8221; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_3_text_color=&#8221;#7f1c2f&#8221; header_3_font_size=&#8221;32px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_4_text_color=&#8221;#7f1c2f&#8221; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.4em&#8221; header_5_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_5_text_color=&#8221;#7f1c2f&#8221; header_5_font_size=&#8221;18px&#8221; header_5_line_height=&#8221;1.4em&#8221; header_6_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; header_6_text_color=&#8221;#7f1c2f&#8221; header_6_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||||false|false&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;28px&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_3_font_size_tablet=&#8221;22px&#8221; header_3_font_size_phone=&#8221;17px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; header_4_font_size_tablet=&#8221;18px&#8221; header_4_font_size_phone=&#8221;15px&#8221; header_4_font_size_last_edited=&#8221;on|tablet&#8221; header_5_font_size_tablet=&#8221;15px&#8221; header_5_font_size_phone=&#8221;14px&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; header_6_font_size_tablet=&#8221;13px&#8221; header_6_font_size_phone=&#8221;13px&#8221; header_6_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Pusat Kualiti &amp; Transformasi Perkhidmatan menyelaras sistem pengurusan kualiti, piawaian ISO serta inisiatif transformasi perkhidmatan bagi memperkukuh kualiti dan kecekapan penyampaian perkhidmatan universiti.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/qdt\/wp-content\/uploads\/sites\/52\/2026\/03\/qdt-centre.png&#8221; title_text=&#8221;qdt centre&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;5px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#d8d4d0&#8243; custom_padding=&#8221;44px|||||&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Fungsi Pusat Kualiti &#038; Transformasi Perkhidmatan &#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;c33f07d9-41e0-421a-8799-5799df695cce&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||&#8221; title_text_align=&#8221;center&#8221; title_text_color=&#8221;#7f1c2f&#8221; title_font_size=&#8221;40px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||25px||false|false&#8221; custom_padding=&#8221;0px||0px|||&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;20px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1280px&#8221; custom_margin=&#8221;-15px||||false|false&#8221; custom_padding=&#8221;0px|22px||22px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding_tablet=&#8221;30px||30px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22background_color%22,%22background_color%22%93}&#8221;][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/qdt\/wp-content\/uploads\/sites\/52\/2026\/03\/kualiti.png&#8221; title_text=&#8221;kualiti&#8221; show_bottom_space=&#8221;off&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;99%&#8221; module_alignment=&#8221;right&#8221; max_height=&#8221;496px&#8221; max_height_tablet=&#8221;496px&#8221; max_height_phone=&#8221;&#8221; max_height_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px||13px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; custom_padding=&#8221;40px|28px|40px|28px|true|true&#8221; custom_padding_tablet=&#8221;30px||30px||true|false&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; box_shadow_style=&#8221;preset2&#8243; box_shadow_horizontal=&#8221;0px&#8221; box_shadow_vertical=&#8221;20px&#8221; box_shadow_blur=&#8221;40px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.12)&#8221; global_colors_info=&#8221;{%22gcid-f0ea3984-34c6-490b-8ec9-14422edca868%22:%91%22background_color%22,%22background_color%22%93}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; header_5_font=&#8221;Outfit|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; header_5_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; header_5_font_size_tablet=&#8221;16px&#8221; header_5_font_size_phone=&#8221;14px&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Pengurusan Kualiti Universiti<\/h5>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_font_size=&#8221;13px&#8221; text_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|-10px|15px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"text-align: left\">\n<p><span style=\"font-size: small\">Audit Pengurusan Kualiti (SPK) Universiti<\/span><\/p>\n<\/li>\n<li style=\"text-align: left\">\n<p><span style=\"font-size: small\">Pengurusan Dokumen Sistem Pengurusan Kualiti PTJ<\/span><\/p>\n<\/li>\n<li style=\"text-align: left\">\n<p>Latihan &amp; Pembudayaan Kualiti<\/p>\n<\/li>\n<li style=\"text-align: left\">\n<p>Pengiktirafan (Anugerah Kualiti Perkhidmatan)<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;Info Lanjut&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;_initial&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;14px&#8221; button_text_color=&#8221;#912137&#8243; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_width=&#8221;2px&#8221; button_border_color=&#8221;#912137&#8243; 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_module_preset=&#8221;_initial&#8221; header_5_font=&#8221;Outfit|700|||||||&#8221; header_5_font_size=&#8221;20px&#8221; header_5_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||10px||false|false&#8221; header_5_font_size_tablet=&#8221;16px&#8221; header_5_font_size_phone=&#8221;14px&#8221; header_5_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Transformasi Perkhidmatan<\/h5>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;_initial&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_font_size=&#8221;13px&#8221; text_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||16px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"text-align: left\"><span style=\"font-size: small\">Enterprise Architecture (EA)<\/span><\/li>\n<li style=\"text-align: left\">High Performance Delivery (HPD)<span style=\"font-size: 14px\"><\/span><\/li>\n<li style=\"text-align: left\">Transformasi Digital Universiti<\/li>\n<li style=\"text-align: left\">Piawaian &amp; 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image_icon_background_color__sticky=&#8221;#2ea3f2&#8243;]<\/p>\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" data-turn-id=\"2b72b0b3-92ce-4b2b-84e5-218c27c4e9fe\" data-testid=\"conversation-turn-5\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/section>\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:a0f1409c-49c3-47f5-bc5b-915efed1c555-2\" data-testid=\"conversation-turn-6\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div data-message-author-role=\"assistant\" data-message-id=\"bf41a3d4-c219-47b5-a164-612d56c647c9\" dir=\"auto\" data-message-model-slug=\"gpt-5-3\" class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" data-turn-start-message=\"true\" tabindex=\"0\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"329\" data-is-last-node=\"\" data-is-only-node=\"\" style=\"text-align: justify;\">Pembudayaan kualiti\u00a0melibatkan penilaian dan pengiktirafan melalui Festival Inovasi, <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Anugerah Inovasi Perkhidmatan<\/span><\/span> (AIP), <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Anugerah Kualiti Perkhidmatan<\/span><\/span> (AKP), dan <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Konvensyen Inovatif dan Kreatif<\/span><\/span> (KIK) bagi memperkukuh inovasi serta meningkatkan kualiti perkhidmatan.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#&#8221; 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header_font=&#8221;Lato|900||on|||||&#8221; header_font_size=&#8221;13px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#898f99&#8243; body_line_height=&#8221;1.6em&#8221; image_icon_custom_padding=&#8221;25px|25px|25px|25px|false|false&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||0px||&#8221; animation=&#8221;off&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;40px&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#bdc1c9&#8243; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#2ea3f2&#8243; image_icon_background_color__sticky=&#8221;#2ea3f2&#8243;]<\/p>\n<p style=\"text-align: justify;\">Pengurusan <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Enterprise Architecture<\/span><\/span> merangkumi perancangan dan penyelarasan strategi, proses, data dan teknologi bagi memastikan penyampaian perkhidmatan yang bersepadu, cekap serta selari dengan matlamat Universiti Teknologi Malaysia (UTM)<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#&#8221; 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button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;1px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#2b0013&#8243; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; 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global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Standard People Practice<\/span><\/p>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;rgba(214,214,214,0.44)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;5%||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|700|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;13px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Pembudayaan Kualiti UTM<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;12px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Anugerah Kualiti Akademik (AKA)<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;12px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; 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custom_margin=&#8221;5%||0px||false|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|700|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;13px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Pengurusan Kualiti Perkhidmatan<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;12px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Anugerah Kualiti Perkhidmatan (AKP)<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|600|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;12px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Sistem Pengurusan Kualiti<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider color=&#8221;rgba(214,214,214,0.44)&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;12px&#8221; header_4_font=&#8221;|700|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;13px&#8221; header_5_text_color=&#8221;#FFFFFF&#8221; header_5_font_size=&#8221;12px&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Enterprise Architecture<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; 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Transformasi Perkhidmatan menyelaras sistem pengurusan kualiti, piawaian ISO serta inisiatif transformasi perkhidmatan bagi memperkukuh kualiti dan kecekapan penyampaian perkhidmatan universiti.Pengurusan Kualiti Universiti Audit Pengurusan Kualiti (SPK) Universiti Pengurusan Dokumen Sistem Pengurusan Kualiti PTJ Latihan &amp; Pembudayaan Kualiti Pengiktirafan (Anugerah Kualiti Perkhidmatan) Transformasi Perkhidmatan Enterprise Architecture (EA) High Performance Delivery (HPD) Transformasi Digital [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":28,"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":10696,"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/pages\/93\/revisions\/10696"}],"wp:attachment":[{"href":"https:\/\/chancellery.utm.my\/qdt\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}