{"id":3104,"date":"2024-05-29T12:21:34","date_gmt":"2024-05-29T04:21:34","guid":{"rendered":"https:\/\/chancellery.utm.my\/legal\/?page_id=3104"},"modified":"2024-06-18T16:38:05","modified_gmt":"2024-06-18T08:38:05","slug":"service-level-agreement-sla","status":"publish","type":"page","link":"https:\/\/chancellery.utm.my\/legal\/service-level-agreement-sla\/","title":{"rendered":"SERVICE LEVEL AGREEMENT (SLA)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; custom_padding=&#8221;||0px|||&#8221; box_shadow_style=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;2px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Bai Jamjuree|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;34px&#8221; header_text_color=&#8221;#000000&#8243; background_color=&#8221;#FFFFFF&#8221; text_orientation=&#8221;center&#8221; text_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>PIAGAM PELANGGAN<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.1&#8243; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; box_shadow_style=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-44px|auto|-50px|auto||&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/06\/piagam-pelanggan-1-723&#215;1024.jpeg&#8221; title_text=&#8221;piagam pelanggan&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;63%&#8221; min_height=&#8221;908px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/1-2-723&#215;1024.jpeg&#8221; title_text=&#8221;1&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;63%&#8221; min_height=&#8221;908px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Bai Jamjuree|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;34px&#8221; header_text_color=&#8221;#000000&#8243; background_color=&#8221;#FFFFFF&#8221; text_orientation=&#8221;center&#8221; min_height=&#8221;0px&#8221; custom_padding=&#8221;73px||25px|||&#8221; text_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><em>SERVICE LEVEL AGREEMENT (SLA)<\/em><\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/2-723&#215;1024.jpeg&#8221; title_text=&#8221;2&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/06\/WhatsApp-Image-2024-05-29-at-4.23.12-PM8.jpeg&#8221; title_text=&#8221;WhatsApp Image 2024-05-29 at 4.23.12 PM(8)&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/4-723&#215;1024.jpeg&#8221; title_text=&#8221;4&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/5-723&#215;1024.jpeg&#8221; title_text=&#8221;5&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;62px|||||&#8221; module_alignment=&#8221;center&#8221;][et_pb_column _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Bai Jamjuree|600|||||||&#8221; text_text_color=&#8221;#141414&#8243; text_orientation=&#8221;center&#8221; text_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Chancellery Department : enVision UTM 2025<br \/>Strategic Plan and Action Plan 2022-2025<br \/>+ Action Plan 2022<\/p>\n<p>[\/et_pb_text][et_pb_button button_text=&#8221;Lebih Lanjut&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; button_alignment=&#8221;center&#8221; button_url=&#8221;https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/06\/Jabatan-Canseleri-enVision-2025.pdf&#8221; animation_style=&#8221;zoom&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;17px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#000000&#8243; button_bg_enable_color=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PIAGAM PELANGGANSERVICE LEVEL AGREEMENT (SLA)Chancellery Department : enVision UTM 2025Strategic Plan and Action Plan 2022-2025+ Action Plan 2022<\/p>\n","protected":false},"author":10778,"featured_media":3114,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"id\":3111,\"sizeSlug\":\"large\",\"linkDestination\":\"media\",\"align\":\"center\"} -->\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/1.jpeg\"><img src=\"https:\/\/chancellery.utm.my\/legal\/wp-content\/uploads\/sites\/6\/2024\/05\/1-723x1024.jpeg\" alt=\"\" class=\"wp-image-3111\" \/><\/a><\/figure>\n<!-- \/wp:image -->","_et_gb_content_width":"1080","footnotes":""},"class_list":["post-3104","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/pages\/3104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/users\/10778"}],"replies":[{"embeddable":true,"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/comments?post=3104"}],"version-history":[{"count":10,"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/pages\/3104\/revisions"}],"predecessor-version":[{"id":3268,"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/pages\/3104\/revisions\/3268"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/media\/3114"}],"wp:attachment":[{"href":"https:\/\/chancellery.utm.my\/legal\/wp-json\/wp\/v2\/media?parent=3104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}